My name is Michael Searle and I set up M.J.S Computer Services way back in 1999, a few months before the millennium bug was about to strike!
I have 20 years experience in problem diagnosis, repair and upgrades for Personal Computers and Laptops. We are now a tight knit enterprise which includes similarly experienced computer repair technicians.
* 15/11/2012 * M.J.S Computer Services now have a central repair centre based in Birtley, 5 minutes away from the Angel of the North.
As our business has grown and iPads have become more popular, we have found it necessary to open a central repair centre.
Since opening, we carry out a whole range of repairs, including iPad, iPhone, Samsung Galaxy Tab repairs are carried out here. We can normally turn these around within 1 hour of receiving them! Customers coming into our shop can relax in our lounge area and have their devices repaired while they wait. You can even have a game of Space Invaders on our 1980`s genuine arcade machine! (no 10p coins required!)
M.J.S still offer a call out service. We cover the whole of the North East of England. Washington / Birtley is a great base for us to work from, as this is central to most areas - 10 minutes away from Sunderland or Newcastle - 20 minutes to get to Morpeth or Cramlington (straight through the Tyne tunnel and we are there!)
We now cover areas as far as Alnwick, Morpeth and Cramlington to the North of the region, to Sunderland, Seaham, Hartlepool, Stockton and Middlesbrough to the south.
The reason ? .....
Over the years, have you noticed how many independent computer repair shops have come and gone, usually within 3-6 months? The problem with all of these shops is they do initially quite well, but quickly exhaust the small area surrounding them and go under due to lack of new sales. By "casting the net further", and providing a professional, friendly service, we have been able to build our customer base and now have many happy and loyal friends who have been with us from the beginning - something you really need when going through a terrible recession!
As laptops became cheaper and more widespread, we have adapted to the challenge of providing quality notebook repair at a competitive price. This is by far the main part of our business now.
Apple iPads and other tablet computers are now becoming even more popular. We now repair these too!
We are delighted by the much positive feedback and comments we`ve received over the years and hope to build on this.
Recently I was discussing with a new client, the negative experiences he has had with other IT Support companies around Newcastle. The main issue raised was not showing up after booking an appointment. It seems strange to me that people would book an appointment and then forget about it or change their mind.
So here is a four step process on how we deliver reliable computer support:
- We assess whether we are a good match and are confident to help with your problem.
- We explain if anything is needed before we arrive and how we work.
- We check our schedule and yours, and give you a specific time slot in a two hour window.
- We arrive, help you with your problem and get the job done.
If there are any delays or problems in getting to your appointment we phone or sms ahead to let you know, so you aren`t left wondering or waiting. This system ensures we don’t miss appointments and keep our clients happy.
Is your computer or laptop causing you problems? You are not alone!
You probably arrived here because you are struggling with some issues on your Computer and need some help…
You are not alone, many people struggle with Computer issues, they don’t always work as they should and computer problems can be really frustrating and time-wasting. That's why I put together MJS Computer Services - to help people like you, who need a helping hand every once in a while.
How do we work? Why a mobile service?
MJS Computer Services is a small business. We travel around and help people on-site, because folks like being able to get the problems sorted out, without having to remember how to unplug and replug everything. Its also a hassle to lug your PC around - and the work is carried out there and then.
If it is more convenient for you to drop off your device, perhaps on the way to work and have it repaired for you coming home, this option is now available by bringing it into our shop in Birtley.
Who do we work for?
We work for small businesses, home users and sub-contract to larger companies that don’t have any local IT support presence.
We work quickly, we always show up, explain things without jargon, have strong technical skills and experience, our rates are comparable to other high-quality I.T. support companies. Our home and business clients are down to earth people who appreciate a friendly service.
We value honesty, kindness and building long-term relationships with clients. Most of our work is from previous happy clients who enjoy having us help them out every once in a while.
Things we can help you with...
- Laptop Repair / Screen Repair
- Internet Connection & Networking Issues
- Viruses and Spyware problems
- General Computer Troubleshooting
- Computers Crashing and not working properly
- Desktop PC Hardware problems
- Desktop & Laptop software problems
- Ipad and Ipad 2 screen repair including replacing LCD and digitizer
- We offer student discounted computer repairs
How to get in touch..
If you are open to finding out whether we are a good fit for you and we can help with your problem, my name is Michael and you can reach me on 0800 056 5558 or 0191 4527528 (if I am having a conversation with a client, please leave a message and I`ll call you back, out of courtesy to them).
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